All American Flooring: Our Extended Warranty, Your Peace of Mind

What Is All American Flooring's Double Warranty?

TOP-TIER PRODUCT WARRANTY (Manufacturer’s warranty): Up to Lifetime Limited Warranty
At All American Flooring, our US-brand flooring products come with top-tier manufacturer warranties that provide peace of mind and protection for your investment. Our flooring brands offer some of the most comprehensive warranties in the industry, ranging from 15 years to a lifetime limited warranty, depending on the flooring type and brand. We work closely with top US flooring manufacturers to ensure that our customers receive the highest quality products. Ask our team about our product warranties and choose with confidence.

Our commitment to exceptional service doesn’t end with our top-tier product warranties. At AAF, we back our work with an extended 2 year-installation limited warranty (compared to 1 year market average). Our experienced installers will take great care in installing your new flooring to the highest standards to provide you added peace of mind.

All American Flooring, Two-Year Installation Warranty
This 2 Year Limited warranty is in lieu of any other warranty, express or implied. Any implied warranties, including, but not limited to the implied warranty or merchantability, fitness for a particular purpose, and habitability are waived.

Understanding Your Flooring Warranty Coverage

WHAT IS COVERED:

All American Flooring warrants that the improvements are reasonably free of defects and within customary tolerances of the flooring Industry and conform to Industry standards for installation. “Customary tolerances of the flooring industry” means tolerances common and expected in the flooring industry and guaranteed to be performed by a skillful and professional contractor. This warranty also covers work under customary tolerances for all subcontractors under contract with All American Flooring including the crew of All American Flooring.

All American Flooring warrants and guarantees that the work reasonably conforms to the requirements of the contract documents, drawings, plans and specifications. If any defects are found, All American Flooring shall repair or replace any of the alleged defective work at its cost. The work to be corrected will be the part or area that is defective. All American Flooring shall start corrective work within a reasonable time after written notice from the owner. All American Flooring shall have the option of repairing or replacing at its election.

TRANSFERABILITY

Installation warranties are non-transferable, as maintenance and care for the flooring cannot be guaranteed during the time the house is being sold.

MATERIAL

All American Flooring assigns (to the extent they are assignable) and conveys to the Owner all manufacturers' and suppliers’ warranties on all goods and materials. All American Flooring may provide materials and goods that have been manufactured and or furnished by third-party vendors, supply houses, distributors, and manufacturers (“Products”). All American Flooring will use its best efforts so that such products are new and purchased from reputable suppliers. All American Flooring agrees to properly install such materials.

In the event a product supplied to the Owner by All American Flooring is considered defective by the Owner, All American Flooring shall use its best efforts to contact the supplier or manufacturer and receive a free replacement. All American Flooring shall then within a reasonable time reinstall that product without charge to the owner.

All American Flooring did not manufacture such products. All American Flooring warrants its services and workmanship only. Accordingly, All American Flooring cannot warrant or guarantee these products themselves. All American Flooring will not be liable for latent defects in any product (not observable on reasonable inspection). Owner’s sole remedy for defective products, other than the obligation of All American Flooring to replace same, is against such third-party vendors and their warranties if any. This limitation applies and a warranty is not deemed made, even if All American Flooring has furnished the Owner with product brochures, literature, or samples. Nor shall All American Flooring be liable for dangerous products, design defects in products, or defective warnings. However, All American Flooring shall lend assistance in setting any claim resulting from defects in these products.

Specialized Installation Warranties by All American Flooring

We also have a few specialized warranties for some of our flooring types.

HARDWOOD, VINYL, LAMINATE FLOOR INSTALLATION WARRANTY

All American Flooring warranties the workmanship of your Hardwood Floor installation for two (2) years after the completion of work. Should any defects due to faulty workmanship become apparent, All American Flooring will correct the problem free of charge. Product defects are covered by the manufacturer’s warranty. This warranty covers only the installation provided by All American Flooring.

This warranty does not cover damage caused by:

• Abuse
• Neglect
• Improper use
• Cleaning agents
• Loose lay installation

Types of service provided at no extra charge under the terms of the warranty include:

• Repair of seams that gap.
• Repair of transitional moldings.
• Removal of air bubbles.
• Correction of loose pieces of flooring or molding.

This warranty does not apply for gouges, scratches or damage caused by:

• Water
• Erosion
• Insects
• Pets
• Spiked heel shoes
• Neglect
• Misuse
• Insufficient protection
• Improper maintenance
• Not maintaining proper humidity conditions
• Failure to follow our written instructions

We cannot guarantee against fading due to sunlight. As time goes by natural exposure to sunlight will slightly change the color of any hardwood floor. Since hardwood is a natural product your hardwood floor will continue to shrink and expand depending on the season, humidity, and heating conditions. Even if your hardwood floor is properly installed, the strips may shrink a little depending on the time of year. Any small gaps that might occur between planks may be considered normal and not covered by this warranty.

CARPET INSTALLATION WARRANTY All American Flooring.

Warranties the workmanship of your carpet installation for two (2) years after the completion of work. If any defects due to faulty workmanship become apparent, All American Flooring will correct the problem free of charge.

Types of service provided at no extra charge under the terms of the warranty include:

• Remaking seams that gap, ravel or fray.
• Restretching carpet.
• Repairing transitional moldings.

Product defects are covered by the manufacturer’s warranty.

This warranty covers only the installation provided by All American Flooring. This warranty does not cover damage caused by:

• Abuse
• Neglect
• Improper use
• Cleaning agents
• Flooding
• Foundation settling

CERAMIC AND PORCELAIN FLOOR INSTALLATION WARRANTY

All American Flooring warranties the workmanship of your Ceramic Floor installation for two (2) years after the completion of work. Should any defects due to faulty workmanship become apparent, All American Flooring will correct the problem free of charge. Product defects are covered by the manufacturer’s warranty. This warranty covers only the installation provided by All American Flooring.

This warranty does not cover damage caused by:

• Abuse
• Neglect
• Improper use
• Cleaning agents
• Loose lay installation

Types of service provided at no extra charge under the terms of the warranty include:

• Repair of seams that gap.
• Repair of transitional moldings.
• Removal of air bubbles and loose grout.

This warranty doesn't apply to:

• Damage caused by abuse
• Flooding
• Improper maintenance
• Foundation settling

Warranty Services and Claims

HOW TO OBTAIN SERVICE

If a problem develops during the warranty period, Owner shall notify All American Flooring in writing of the specific problem. Owner shall give such notice promptly after first discovering the condition. All American Flooring will begin performing the obligations under this warranty within a reasonable time of receipt of such a request and will diligently pursue these obligations.

Repair work will be done during normal working hours, except where delay will cause additional damage. Owner agrees to provide the presence (during the work) of a responsible adult with the authority to approve the repair and sign an acceptance of repair completion.

There shall be no charge for the costs and expenses of examination or inspection by All American Flooring, whether a defect is found or later repaired or replaced. The work will be done by the All American Flooring crew or whatever competent workman or subcontractor as designated by All American Flooring.

REMEDIES

With respect to any claim asserted by Owner, it is understood there is no right to recover or request compensation for:

• Incidental, indirect, special, consequential, secondary, or punitive damages
• Loss of use
• Diminution in value
• Rental costs
• Moving costs
• Delay in occupancy
• Construction, mortgage, loan, or line of credit interest charges
• Mortgage interest rate increases
• Lost profits or income
• Medical costs
• Damages for mental distress, aggravation, personal injury
• Pain and suffering

Owner should notify All American Flooring within a reasonable period after first knowledge of a problem, not to exceed sixty (60) days. To be covered, the physical signs of the problem must be observable and have started to cause damage before the two (2) year warranty term expires.

LABOR / INSTALLATION ONLY JOBS:

While All American Flooring guarantees an installation, by an experienced flooring installer, that adheres to all industry standards for flooring installation, warranties are only valid on material purchased through All American Flooring. We offer no labor warranty on products bought from another store or provided by the customer. Since We cannot guarantee the quality or state of the flooring provided and cannot act as a liaison between the customer and the manufacturer if the material is not provided by us. No labor or material warranties will be given on discontinued flooring products.

Maximizing Your Flooring Warranty

NOTICE/Terms And Conditions – Expandable: No warranty work will be performed until all balances are paid in full for all contracts for that home or project.
All American Flooring reserves the right to a minimum of 30 days to inspect and make a decision as to what remedies it will offer to a customer who has filed a claim. If the customer has someone else fix or replace a floor that is under or in an open claim status then the claim will be denied/terminated/forfeited and the customer agrees to forfeit all rights, money, warranties, remedies, and will no longer hold All American responsible for the flooring in any way. Open claim status is defined as anything that is being or has been inspected, in an open claim status, a claim under review and not finalized or a claim that has not been resolved mutually between All American Flooring and the one who filed the claim. All offers to resolve claims must be in writing and signed off by both parties and once accepted are considered final compensation.

Installation is guaranteed to be professional and up to top industry standards. Should the original purchaser require service to correct improper installation (This warranty does not cover damage caused by abuse, neglect, improper use, cleaning agents) at any time during the life of the floor covering, All American Flooring will provide the service at no additional charge. If an additional product, that was originally purchased from All American Flooring, is needed to complete the repair, All American Flooring will provide it. This warranty applies only to owner-occupied residential installations and does not include outdoor installations.

• The customer must verify that the correct material is being installed before our installers begin the installation. Once the product is installed it is considered the correct material in any amount installed.
• We do not warranty against the breakage or theft of any furniture, electronics, artwork, antiques or other household items or valuables. We do move items at our sole discretion in order to conduct work but the customer accepts all liability for our actions. We ask our customers to remove all value from their home or work area before any installation begins.
• We do not warrant against paint touch-ups or issues. We do not paint, touch up, or repaint anything. It is recommended you paint your home or baseboards after your flooring is installed should you elect to do both home improvements at roughly the same time.
• No warranty will be given for door work. If a door does not fit and we cannot put it back after installation it is up to the customer to hire, at their own expense, the correct person to fix this issue.
• We are not responsible for the dust created from a project beyond normal consideration which is covering the work area with plastic. We recommend every customer hire a cleaning company 3 days after we leave to clean any residual dust. The dust has to have a chance to settle before you begin cleaning.
• Please note that in most installations, seams & transitions are necessary. Our installers are trained to minimize these; however, seams & transitions are inevitable and may be visible. This is normal and should be expected and is not covered by the All American Flooring Warranty.